Shipping & Return Policy

Shipping Information
  • Shipping Destinations: We offer both domestic and international shipping. International orders may require additional time for delivery.

  • Carriers and Methods: Standard shipping is facilitated through J&T or NinjaVan, or other avenues where specified.

  • Estimated Delivery Times: Normal orders typically arrive within 3-5 working days. Pre-orders may take up to 30 days, subject to stock availability and prevailing conditions.

  • Shipping Costs: Shipping fees are displayed at checkout. Free shipping promotions may apply during specified periods.

Returns Policy:
  • Return Eligibility: Defective products can be returned within 7 days of receipt. Additional terms may apply.

  • Return Process: Customers must notify us at regarding the issue. If the return meets our policy, customers should return the product in its original box. We will cover the returning shipping fees under normal circumstances.

  • Refund Method: Refunds will be issued for faulty products or missing orders. Customers can request a refund by emailing to

  • Return Shipping Costs: We will cover the returning shipping costs under normal circumstances.

  • All returning goods should be deliver to the following address: "A30-06, The Nest Residences, Jalan A, off, Jalan, Puchong, 58200, Kuala Lumpur, W.P. Kuala Lumpur".

  • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Damage or Defective Items
  • Customers should notify us via email at with pictures of the damaged or defective item upon receipt. In normal circumstances, we will promptly send a replacement. We might request the item be returned for further inspection.

International Orders:
  • Customers are responsible for customs, duties, and taxes. We're working on streamlining the process for seamless international purchases in the future.

Legal and Additional Information
  • Terms of Service:

    • All purchases are subject to the terms and conditions outlined in our Shipping and Return Policy.

    • Osmou reserves the right to amend or update the policy at any time without prior notice.

  • Specific Conditions:

    • Products must be returned in their original condition for eligibility.

    • Osmou reserves the right to reject returns that do not meet the specified conditions.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail